hehesss Privacy Policy for Bangladesh Members

1. Overview

hehesss is an online sports betting and casino platform serving members in Bangladesh. When you register and use hehesss, you share certain personal information with us. This Privacy Policy explains how we handle that information responsibly and transparently.

This policy applies to all personal data collected through the hehesss website, mobile platform, and any communications between you and the hehesss support team. By registering at hehesss, you acknowledge that you have read and understood this Privacy Policy.

hehesss is committed to protecting the privacy of all members. We handle your personal data with care and only use it for the purposes described in this policy. If you have any questions about how hehesss handles your data, you can contact us at any time using the details at the bottom of this page.

2. Data We Collect

hehesss collects different types of personal data depending on how you interact with the platform. The main categories of data we collect are:

hehesss does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3. How We Collect Your Data

hehesss collects your personal data through several channels:

• Direct registration: When you create a hehesss account, you provide your name, contact details, and date of birth directly.
• Deposits and withdrawals: When you make a payment via bKash, Nagad, or Rocket, transaction data is recorded in your hehesss account.
• Identity verification: When hehesss requests KYC documents, you upload identity data directly to the platform.
• Platform usage: As you browse and use hehesss, technical and usage data is collected automatically through cookies and server logs.
• Support interactions: When you contact the hehesss support team, the content of those communications is recorded.
• Third-party payment providers: Payment processors may share transaction confirmation data with hehesss to verify deposits and withdrawals.

4. Why We Use Your Data

hehesss uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described here without your explicit consent.

• To create and manage your hehesss account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations.
• To detect and prevent fraud, cheating, and prohibited conduct on the platform.
• To provide customer support and respond to your enquiries.
• To send you account-related notifications such as deposit confirmations and withdrawal updates.
• To send promotional communications about hehesss offers — only if you have opted in to receive them.
• To improve the hehesss platform based on how members use it.
• To enforce our Terms and Conditions and protect the integrity of the platform.
• To comply with applicable laws and respond to lawful requests from authorities.

5. Sharing Your Data

hehesss does not sell your personal data to third parties. We do not share your data with advertisers or marketing companies. Your data is only shared in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Game providers: Third-party game providers integrated into hehesss may receive anonymised usage data to ensure games function correctly. No personally identifiable information is shared with game providers.
• Legal and regulatory authorities: hehesss may be required to share data with law enforcement or regulatory bodies in response to lawful requests. We will only do so to the extent required by law.
• Fraud prevention services: hehesss may share data with fraud detection services to protect the platform and its members from financial crime.
• Business transfers: In the event of a merger, acquisition, or sale of assets, member data may be transferred to the new entity. You will be notified if this occurs.

All third parties who receive data from hehesss are required to handle it securely and in accordance with applicable data protection standards. hehesss does not permit third parties to use your data for their own marketing purposes.

6. Data Storage and Security

hehesss stores all member data on secure servers protected by industry-standard security measures. These include SSL/TLS encryption for data in transit, encryption at rest for sensitive data, access controls limiting who within hehesss can view your data, and regular security audits and monitoring.

All financial data, including your payment method details and transaction history, is stored in encrypted form. hehesss staff do not have access to your full payment account numbers — only the last few digits are visible for verification purposes.

7. Data Retention

hehesss retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal compliance obligations. Specific retention periods are as follows:

• Account and identity data is retained for a minimum of 5 years after account closure to meet AML and KYC compliance requirements.
• Transaction records are retained for 5 years from the date of each transaction.
• Support communications are retained for 2 years from the date of the interaction.
• Technical and usage data collected via cookies is retained for up to 12 months.
• Marketing preference records are retained until you withdraw consent or close your account.

Once the applicable retention period has expired, hehesss will securely delete or anonymise your personal data so it can no longer be linked back to you.

8. Cookies

hehesss uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Cookies are small text files stored on your device when you visit the hehesss website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Analytics cookies: Help hehesss understand how members use the platform so we can improve it. These cookies collect anonymised data about pages visited and time spent on the site.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options.
• Marketing cookies: Used to show you relevant promotions within the hehesss platform. These are only active if you have opted in to marketing communications.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using hehesss, but some features may not work as smoothly.

9. Your Privacy Rights

As a hehesss member, you have the following rights regarding your personal data. To exercise any of these rights, contact the hehesss support team with your request.